Choosing the Right Plumber: What to Look For and Questions to Ask

When faced with a plumbing issue, finding a reliable and skilled plumber is crucial. If the plumber isn't experienced, you could end up calling them back again and again. Having an plumber that sticks by the rules is worth it, as cutting corners is illegal, and also can cause major problems in the future.

Here’s a guide to help you navigate the process and ensure you hire a trustworthy and competent plumbing expert.

1. Look for Licensing and Insurance. Always make sure the plumber is licensed.

Why It Matters: Licensed plumbers have undergone the necessary training 4-6 years+ and exams to perform plumbing work up to local codes and standards.

Insurance protects you and the plumber in case of accidents or damage during the job.

Questions to Ask:

Are you licensed and insured?
Can you provide proof of your license and insurance?

2. Check Their Experience and Expertise

Why It Matters: An experienced plumber will have the skills and knowledge to handle a wide range of issues and provide effective solutions. They are also more likely to troubleshoot complex problems efficiently.

Questions to Ask:

How long have you been in business?
Do you specialize in residential or commercial plumbing, or both?
Have you handled similar plumbing issues to mine before?

3. Get a Detailed Written Estimate

Why It Matters: A written estimate helps prevent misunderstandings about the cost of the job. It should outline the scope of work, materials, labor costs, and any additional fees.

Questions to Ask:

Can you provide a detailed written estimate before starting the job?
Are there any potential additional costs I should be aware of?

4. Inquire About Warranties and Guarantees

Why It Matters: A warranty or guarantee on work ensures that any issues arising after the job is completed will be addressed at no additional cost.

Questions to Ask:

Do you offer a warranty or guarantee on your work?
What does your warranty or guarantee cover?

5. Evaluate Their Communication and Professionalism

Why It Matters: Effective communication and professionalism are indicators of a plumber’s commitment to customer satisfaction. A good plumber will keep you informed throughout the process and address any concerns you may have.

Questions to Ask:

How do you prefer to communicate with clients (phone, email, text)?
What is your estimated timeline for completing the job?

7. Confirm Availability and Response Time

Why It Matters: Prompt response times are especially important for emergency plumbing situations. Ensure the plumber you choose can address urgent issues in a timely manner.

Questions to Ask:

Are you available for emergency plumbing services?
What is your average response time for urgent issues?

8. Check for Certifications and Affiliations

Why It Matters: Certifications from industry organizations and affiliations with local trade groups can indicate a plumber’s commitment to ongoing education and industry standards.

Questions to Ask: